Frequently Asked Questions

What Can I Expect?

A deeply immersive, sensory-rich healing experience.

Fully self-contained. An introvert’s dream!

Once we walk you through the process, you can lock the door, get comfortable and journey in peace.

Some like to choose their session in advance from the journey menu so they don’t waste any time during their appointment.

Journeys vary from 7 to 47 minutes, and you can choose multiple short or single long ones, depending on your 30- or 60-minute time slot.

You have full control of the music's volume and the vibroacoustics' intensity. You may also request to have the brightness of the light adjusted.

What should I bring?

You don’t need to bring anything. However, I recommend dressing comfortably and in layers to avoid getting too hot.

Who should NOT use the Light & Sound Suite?

The AVE device and its application should not be used by pregnant women, individuals wearing a pacemaker, those who have had or are prone to seizures, or individuals who are photosensitive or epileptic, whether knowingly or not.

It is important to consult a physician before using this product if you are under the influence of medication or drugs.

Additionally, this application should not be used while under the influence of alcohol or other mood-altering substances, regardless of their legality.

A physician should examine children under the age of 18 before using the program, as they may be more susceptible to seizures.

While the Light & Sound bed and its applications contribute to wellness, they are not intended to replace medical or psychological treatment.

What is the refund policy?

Twenty-four hours notice is required to reschedule to allow enough time to offer your spot to someone else.

Late arrival times will count toward your booked time slot, so arriving a few minutes early is recommended.

Sessions are non-refundable.

Have another question?

Please feel free to reach out with any other questions you have.